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Ordering | Getting started | How to get support



How will i pay for my service ?
We accept credit card payments, PayPal payments and bank wires. In case of bank wires, customer is responsible for all wire fees or other costs put forth by intermediate banks.

Do you store my credit card number ?
Due to security concerns and US and European laws, we never store your credit card number or your CVV number.

How will i pay for recurring service
As we do not store your credit card information, we don't do recurring billing. You'll have to use our billing system to process your credit card by entering your credit card information manually after you receive your periodical invoice. Thus, to minimize manual labor, we advise that you pay for recurring services on a yearly basis. However, when paying via PayPal, PayPal offers the option to 'subscribe'. This enables PayPal to do recurring billing from your payment means, thus eliminating the need for manual payments.

Are setup fees recurring ?
No. Setup fees are one time fees which incur only at the initiation of your account. Setup fees are in fact fees which incur from side services that come with the package, like E-store setup and customization in E-commerce package.

I have signed for a package, and the fee seems more than what it is said to be monthly ?
At initial purchase, system calculates pro-rated fee, which sums only the remaining days of current month with the next month. Thus the fee you are billed at initial purchase is remaining days of this month plus next month. In successive periods you will be billed normally.

What will happen if i upgrade my account ?
Your account will start being billed according to the package you upgrade to starting next billing period.

What if i purchase any addon that has recurring fee ?
Your account will start being billed according to the addon you purchased to starting next billing period.
What if i purchase a one-time billed service ?
Your account will be charged more according to the service you bought one time at the next billing period.
Will i get a refund if i cancel my account ?
Yes. You will be refunded fully for the remaining time period you paid for. However past periods that has been paid will not be paid back. If you cancel your account that you paid yearly 5 months after your purchase, you will be refunded for the 7 months prepaid time. However note that in case of domain registrations, as domain registrations can not be cancelled after a relatively short time, no refunds can be made. In those cases you will be refunded for the amount left in hosting package's (or other service's) remaining term, however domain fee will never be refunded.



Unacceptable content ?
We do not accept any element of code, database, mail, or user interface service as well as sites, that serve any racial discrimination ends. We will not accept any sites or any internet related elements for any individual or institution or corporation that is related to fur industry, shopping sites that sells furs even as only an item in a large inventory or whatsoever. Hack, crack, security related sites also are not accepted.

Are adult sites accepted ?
No. Any sort of adult sites, sites selling or serving adult content or affiliate sites are not accepted by any means. Customers using their accounts for these purposes will find their accounts canceled without warning, and they will be refunded for their remaining term.

What is your spam policy ?
We do not endorse unsolicited email in any way. Any customers found to be exercising this practice will find their account canceled, and authorities will be warned about their proceedings.

Copyright violation ?
Customers are urged to exercise extreme caution about copyright issues while using their account. Depending on violation being intended or unintended and its severity, we reserve the right to cancel such accounts and contact authorities.



When and how can i get customer support ?
You can get customer support 24/7/365 via submitting a ticket in the system by logging in, sending an email to our support division or by directly contacting our support staff via live chat when it is available. You can talk to support in work hours via calling the provided phone numbers. Any standard local and international rates apply for these calls.

What is included in the support service ?
Everything that comes bundled with the package you purchase are supported by our staff. However we do not fully support 3rd party scripts and software, like osCommerce or Frontpage. Our staff may refer you to the producers of these software when problems go beyond our support policy. Although our staff might assist you, we do not guarantee any level of support with third party software or applications that you might install, which was not included with the package you purchased.



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